Talk to us
Questions about a product, your order or your routine — we're happy to help. Real answers, from people who know the shelf.
Chat with us — [number]. Usually the fastest way to a real answer.
hello@[domain]
@[handle] — DMs open
Hours
We reply within [X] hours, [days, timezone].
The questions people ask before they buy
Products & suitability
Is SkinVault only for dark skin?
Everything here works across skin tones — we simply choose and describe it with melanin-rich skin as the priority, because that's who's usually left out. If it's on our shelf, it's been vetted for deeper tones first.
How do I know what to buy?
Start with Shop by Concern, or message us and we'll build a routine around your main concern. We'd rather help you buy the right two products than the wrong five.
Are your products authentic?
Yes. Every product is sourced to be genuine — authenticity is the whole basis of a curated vault. If anything ever arrives that makes you doubt that, tell us and we'll make it right.
Can you tell me if a product suits my skin?
We can point you toward what tends to suit your concern and skin type, and flag anything to introduce carefully. We can't diagnose skin conditions — for those, please see a dermatologist.
Beauty-from-within range
When do the supplements go live?
They're in final registration. Join the list on the Beauty from Within page and you'll be emailed the day they launch — once, and only for that.
Why can't I buy them yet?
Anything you take internally should clear proper registration before it's sold. We're holding the range until that's done — by choice.
Orders & delivery
Where do you deliver?
Across Nigeria. [Confirm regions, Lagos vs nationwide timelines, and any pickup option.]
How long does delivery take?
[X] days within Lagos, [X] days elsewhere in Nigeria. You'll get tracking once your order ships.
How much is delivery?
[Flat fee / calculated at checkout / free over ₦X]. Shown clearly before you pay — no surprises.
How do I pay?
[Card, transfer — list payment methods]. All processed securely at checkout.
Returns & care
What's your returns policy?
[State policy plainly — window, condition, hygiene rules, how to start a return.] If something arrives damaged or wrong, that's on us — contact us and we'll sort it quickly.
How should I store my products?
Cool, dry, out of direct sun — which matters more in Lagos heat than most labels admit. Keep vitamin C and retinol away from light especially.
Still have a question?
Message us — a real person who knows the shelf will get back to you.
Send a message