Delivered across Nigeria  ·  358 products, each one vetted before it earns a place
Contact & FAQ

Talk to us

Questions about a product, your order or your routine — we're happy to help. Real answers, from people who know the shelf.

Send a message
Other ways in
WA

WhatsApp

Chat with us — [number]. Usually the fastest way to a real answer.

@

Email

hello@[domain]

IG

Instagram

@[handle] — DMs open

HRS

Hours

We reply within [X] hours, [days, timezone].

FAQ

The questions people ask before they buy

Products & suitability

Is SkinVault only for dark skin?

Everything here works across skin tones — we simply choose and describe it with melanin-rich skin as the priority, because that's who's usually left out. If it's on our shelf, it's been vetted for deeper tones first.

How do I know what to buy?

Start with Shop by Concern, or message us and we'll build a routine around your main concern. We'd rather help you buy the right two products than the wrong five.

Are your products authentic?

Yes. Every product is sourced to be genuine — authenticity is the whole basis of a curated vault. If anything ever arrives that makes you doubt that, tell us and we'll make it right.

Can you tell me if a product suits my skin?

We can point you toward what tends to suit your concern and skin type, and flag anything to introduce carefully. We can't diagnose skin conditions — for those, please see a dermatologist.

Beauty-from-within range

When do the supplements go live?

They're in final registration. Join the list on the Beauty from Within page and you'll be emailed the day they launch — once, and only for that.

Why can't I buy them yet?

Anything you take internally should clear proper registration before it's sold. We're holding the range until that's done — by choice.

Orders & delivery

Where do you deliver?

Across Nigeria. [Confirm regions, Lagos vs nationwide timelines, and any pickup option.]

How long does delivery take?

[X] days within Lagos, [X] days elsewhere in Nigeria. You'll get tracking once your order ships.

How much is delivery?

[Flat fee / calculated at checkout / free over ₦X]. Shown clearly before you pay — no surprises.

How do I pay?

[Card, transfer — list payment methods]. All processed securely at checkout.

Returns & care

What's your returns policy?

[State policy plainly — window, condition, hygiene rules, how to start a return.] If something arrives damaged or wrong, that's on us — contact us and we'll sort it quickly.

How should I store my products?

Cool, dry, out of direct sun — which matters more in Lagos heat than most labels admit. Keep vitamin C and retinol away from light especially.

Still have a question?

Message us — a real person who knows the shelf will get back to you.

Send a message
Chat with us